Refund & Cancellation Policy

This Refund & Cancellation Policy explains how ModyPixl subscriptions and credits work, what we do when a generation fails, how cancellation works, and when refunds apply. It applies to all purchases made through ModyPixl on the website, iOS app, and Android app. Current prices for all plans and top-ups are shown on the pricing page at modypixl.com/pricing and on the checkout screen — those are the canonical sources of current pricing.

1. Subscriptions — How They Work

Each ModyPixl subscription plan is valid for one month at a time, includes a monthly allotment of AI-generation credits, and unlocks plan-specific features — higher tiers unlock more. The feature matrix for each plan lives on the pricing page. There is no free-forever subscription plan and no perpetual or auto-refilling credit balance — the free account includes the core editor and a one-time welcome-credit grant, but no recurring credits.

• Automatic renewal. Subscriptions renew automatically at each billing cycle until you cancel. The renewal price is the price shown at checkout (or as later notified to you in advance of a change).
• Plan credits refresh each cycle. Your plan credit allotment is granted at the start of each billing cycle. Unused plan credits expire at the end of the cycle and do not carry over (use-it-or-lose-it).
• Cancellation. You can cancel at any time from your account settings or the checkout provider's billing portal. Cancellation stops all future charges. Your plan remains active until the end of the period you have already paid for; plan features and any remaining plan credits end with that period.

2. One-Time Credit Top-Ups

You can buy one-time credit top-ups at any time, with or without a subscription. There is no recurring billing on top-ups. Top-up credits are valid for 12 months from purchase and are retained independently of any subscription — cancelling or changing a plan does not affect your top-up credit balance.

• Different templates cost different numbers of credits depending on how much work they involve (a single image, a video, a song, or a full production).
• Each generation consumes the credit cost shown at the point of generation, when the generation is requested.
• Optional paid extras — such as HD video generation, watermark removal, or Sound add-ons (a background-music bed or spoken voiceover generated from your prompt or script, +50 credits each) — are shown as separate line items at the point of generation.

3. Credits Are Digital Goods — Consumed Credits Are Non-Refundable

Digital credits and subscription periods are digital goods and services. Credits that have been consumed on generations are non-refundable. This is consistent with industry practice for digital credit / token products.

4. Failed Generations — Automatic Credit Return

If a generation fails for a technical reason on our side, the credits consumed for that generation are automatically returned to your balance.

• The return is in credits, not money — your balance is restored so you can run the generation again.
• Credit returns for failed generations are automatic; you do not need to contact support.
• The same applies if a generation completed but was never delivered to you at all — the credits come back automatically.
• This means you never lose credits for a generation we failed to deliver.

If you believe a failed generation was charged and not returned, email contact@modypixl.com and we will put it right.

5. Results Are Held Briefly — Download Promptly

ModyPixl is not a cloud drive. A completed result waits for you in My Generations for a short download window — a matter of hours, with the remaining time shown on the result itself — and is then permanently purged from our servers. We keep no archive and cannot restore an expired result.

• Download your result while the window is open. Save it to your own device or storage; that copy is the only one that will exist.
• A successful generation you did not download is not refundable. If we produced and delivered a working result and the window closed before you saved it, those credits stay consumed, and running the generation again costs credits again.
• This is not a penalty — it is the same policy that lets us promise we do not keep your creations (see Privacy Policy).

6. Money Refunds — Goodwill Process

For unused subscription time or accidental duplicate charges, contact us at contact@modypixl.com within 7 days of the charge. Refunds are granted at ModyPixl's discretion, subject to applicable law, and are processed to the original payment method. When assessing a request we consider factors such as whether credits from the charge were consumed and whether the request is a first-time occurrence.

Initiating a chargeback or payment dispute instead of contacting us first, or abusing the refund process, may result in suspension of your account until the matter is resolved. Please email us first — most issues can be solved in one round trip. If your account has been suspended or blocked and you think that was a mistake, you can appeal to the same address — see Terms §15.

7. Your Statutory Rights

Nothing in this policy limits rights you have under mandatory consumer-protection law, including the Consumer Protection Act, 2019 (India) and applicable EU/UK consumer law.

EU/UK digital-content withdrawal: where you have a statutory 14-day right of withdrawal for digital content, by purchasing credits or starting a subscription and requesting immediate access to the service, you expressly consent to the service beginning immediately and acknowledge that you thereby lose the right of withdrawal for content already supplied. Withdrawal rights for the unused remainder, where they apply, remain unaffected.

8. Taxes and Invoices

Listed prices are base prices and do not include tax. For customers in India, applicable GST is added at checkout — the final amount including GST is shown on the payment screen before you pay — and a tax invoice is issued with every payment. For international customers, subscription plans are billed by Razorpay, and one-time credit packs by the payment provider shown at checkout; applicable taxes are applied per applicable law and shown before payment.

9. When Refunds DO NOT Apply

The following are NOT eligible for refund:

• Generations you do not like the result of (the result arrived, but it isn't what you hoped). AI output is inherently variable — please review template previews and your custom prompt before generating.
• Generations that failed because of input you provided (corrupt image, prompt that violates our content policy and was blocked).
• Credits already consumed on delivered generations.
• Promotional or welcome credits granted for free — they carry no cash value and are never refundable.
• Successful generations you did not download before the download window closed (see Section 5). The result was produced and delivered; we simply do not keep a copy.
• Plan credits that expired at the end of a billing cycle.
• Top-up credits that expired 12 months after purchase.
• Charges from a third-party platform (Apple, Google, Paddle) processed under their own refund policies — see Section 10.

10. Purchases via Apple App Store or Google Play

Purchases made through the iOS app are billed by Apple; those made through the Android app are billed by Google Play. Refund requests for those charges follow each store's policy:

• iOS (Apple App Store): request a refund at reportaproblem.apple.com.
• Android (Google Play): request through your Google Play account > Order history.

If Apple or Google approves a refund of a purchase, the equivalent credits will be removed from your ModyPixl balance (and any refunded subscription period ends). If your balance is lower than the refunded credit amount at the time of refund, the difference may be reflected as a negative balance, which we will collect from future purchases before issuing new credits.

11. Account Closure

You can close your ModyPixl account at any time from Settings → Account → Delete account. Closing the account cancels any active subscription at the end of the current paid period, removes your credit balance, and is permanent; unused credits are not refunded except as described in Sections 6 and 7.

12. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with an updated date. Existing purchases remain governed by the policy in effect at the time of purchase.

13. Contact

For any billing, subscription, or balance question, email us at contact@modypixl.com. We aim to respond within 2 business days.